TeamViewer, RealWear to provide first-ever embedded remote support for industrial workers

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TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, announced to expand of its partnership with RealWear, a leading provider of assisted reality wearable solutions for frontline industrial workers.

“We’ve already deployed our enterprise Augmented Reality software Frontline on thousands of RealWear devices across numerous customer sites all over the world. With the new integration of our remote connectivity capabilities into its cloud platform services, RealWear can offer its customers a new level of remote support for the devices themselves. This integration reinforces TeamViewer’s position as the de facto standard for remote access to both IT and non-IT devices in industrial environments,” said Alfredo Patron, EVP of Business Development at TeamViewer. 

Through this strengthened partnership, TeamViewer can offer a faster setup of wearables and remote support for RealWear customers worldwide, with its remote access software integrated into the new RealWear Cloud.

RealWear Cloud Assistance is an embedded service in RealWear Cloud, providing real-time technical support and enhanced collaboration, allowing subscribers’ IT and Business Operations to remotely setup, configure, deploy and analyze a fleet of RealWear devices. This will enable subscribers to accelerate the time-to-production and troubleshooting for RealWear devices. 

“Enabling IT to quickly and securely access remote devices will further accelerate deployments. Our focus is to support the frontline and keep them focused on work productivity and safety,” said Rama Oruganti, Chief Product Officer at RealWear. 

Through RealWear Cloud, customers can provide and manage their fleet of RealWear devices for their company, with remote support functionalities addressing real business needs. Alongside screen sharing and device interface control parallel VoIP calling delivers the same experience as physical support on the ground.

For more information about TeamViewer, visit its official website at https://www.teamviewer.com/.