Despite the decrease in manpower amid the community quarantine, Globe's digital channels have enabled to cater services to its customers. Image courtesy of Globe Telecom.

The Covid-19 pandemic prompted the need for the Philippines to become a digital nation. Globe Telecom saw this as duty and responsibility, with over 91 million people as mobile and broadband customers dependent on connectivity.

“Taking care of our customers is crucial to us, regardless of the situation. While we provide connectivity and solutions to enable what is important in their lives during times of crisis, we also want to make sure we can provide options so our customers can interact with us with ease and feel cared for in the safety of their homes,” said Rebecca Eclipse, Globe Chief Customer Experience Officer.

“Our aspiration is for Globe to enable the digital life of Filipino consumers and businesses, and we remain true to this in the way we serve,” she added.

Aside from providing connectivity, Globe continually serves its customers through its digital channels like GlobeOne, Globe At Home, GCash, and TM apps.

GlobeOne daily app installations rose by 65% since the enhanced community quarantine began in March. Active users have already increased by 50%, as of this month.

Meanwhile, several Globe At Home Broadband customers uses the Globe At Home App. The number of registered users jumped from 1.1 million in March to 1.4 million by April 30.

The GCash App became one of the five leading most downloaded apps in android with a 250% growth in the number of app registrations from March 15 to April 15, caused by the people’s need for contactless alternatives to make transactions amid the pandemic.

Furthermore, GCash also partnered with government agencies and local government units that enable faster and safer money distributions. Government cash distribution includes the Social Amelioration Program for Angkas, Joyride, and Grab riders of the Department of Social Welfare and Development (DSWD) and Land Transportation Franchising and Regulatory Board (LTFRB); and Makati’s Makatulong 5K for 500,000 residents.

GCash also served as a donation platform for various private and non-government organizations.

Globe’s GCash app renders easier and safer transactions under the COVID-19 situation. Through the e-transaction platform, Filipinos can buy load, pay bills, pay for goods and services, do bank transfers, and send money without leaving home.

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