Kaspersky recently issued a new study in Southeast Asia (SEA) revealing that senior citizens are more worried about online transactions than the younger generation.
While digital payment appeared to be the top choice for many consumers in SEA, digital considerations about cybersecurity and payments factor heavily into a consumer’s purchasing behavior in the region.
Titled “Mapping a secure path for the future of digital payments in APAC,” it discovered that one in five (21%) of digital payment service users in SEA still experience anxiety when performing online transactions. Among other ages, worry is highest in the oldest group, the Silent Generation (30%). Interestingly, the “seniors” are followed by the youngest generation at 27%.
Almost one in five (17%) users in SEA admitted that they would rather pay with cash. The oldest generation again logged the highest percentage (20%) among all the age groups. Adapting to these new technologies can also present a challenge to the Silent Generation, with 20% noting difficulties in doing financial transactions online.
On the brighter side, nearly a quarter (24%) of all respondents from Southeast Asia indicated that they fully trust digital payments.
“The older adults are not from the internet age. Their worries are understandable and should be seen as a precautionary measure towards making a costly mistakes in a technology they are still learning to use. It is, however, noteworthy that most of them (26%) do trust digital payment platforms. As they are welcome to adopting to changes, we encourage the younger generation to step forward and assist our older loved ones. Community and government awareness and education efforts are also essential,” commented Sandra Lee, Managing Director for Asia Pacific at Kaspersky.
To help the older adults embrace technologies securely while they are online, Kaspersky experts suggest the following:
- Installing, launching, updating, and effectively using devices and apps is an issue for some older users. Parental controls are not just for restricting children’s activities – they can also be used to simplify things for older adults. Controlled user accounts can help manage their computers, devices, and apps by restricting the number of options they have access to so they avoid confusion and inadvertently launching programs. It can also allow remote logins to help manage activities.
- Ensure their apps and programs are set to update automatically to always have the latest and most secure versions.
- Security solutions and practical steps can minimize the risk of falling victim to threats and keep financial information safe. Utilize reliable security solutions for comprehensive protection from a wide range of threats, such as Kaspersky Internet Security and Kaspersky Fraud Prevention. The use of Kaspersky Safe Money to help check the authenticity of websites of banks, payment systems, and online stores you visit and establish a secure connection.
- Regularly explain to them the essentials of safe internet and cyber hygiene practices. Teach them how to keep their password private, only share information with people they know in real life, connect to home networks when making online transactions, never click on doubtful links, etc.
- Encourage them to contact you if they have any questions or require assistance in the digital world.
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