HP Laserjet. Contributed photo.

As Filipino consumers turn to online shopping, the risk associated with it has increased. This rings true to counterfeited ink and toner print supplies branded as HP, posing a serious threat to consumers and businesses alike that might result in printer damage, malfunctions, and printer hardware warranties. To further protect and support customers and authorized partners, HP Inc. extended Anti-Counterfeiting and Fraud (ACF) efforts to the online retail space.

Companies and consumers can follow the following tips to combat counterfeit ink and toner
supplies:

  • Authenticate purchases through mobile devices by scanning the QR code on the
    packaging
  • Verify the product online at hp.com/go/ok by entering the product serial number
  • Tilt the security label to check for the presence of a holographic image on the
    security seal label
  • Be wary of dubious sales methods and if possible, only buy from HP authorized sales
    partners
  • Explicitly ask for Original HP ink and toner supplies

For more information on how to recognize an Original HP Ink or Toner, report a fake or
prevent further fraud, simply visit: https://ssl.www8.hp.com/h22234/auth/ok

If you suspect that counterfeit supplies have been purchased, take the following actions, either report via hp.com/go/anticounterfeit or send an email at apj.anti-counterfeit@hp.com

HP had so far delisted over 12,800 fraudulent online shopping sites across South East Asia and Korea, with 109 of them in the Philippines from November 2019 to May 2020.

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