Early adoption of technology allowed Globe to remain resilient and adapt smoothly to the full work-from-home setup when the COVID-19 pandemic broke out.

The digital-first attitude provided its employees the means to take on a virtual work mindset easily and be productive wherever they may be since its digitalization journey.

“It’s worth noting that we can function as normally as we have before the enhanced community quarantine given that we have not seen each other for over two months now. We were very, very fortunate to have prepared ourselves well for this type of situation,” said Globe President and CEO Ernest Cu.

The company digitized its internal company processes by leveraging its cloud environment for a more efficient organization.

Likewise, physical distancing did not hinder Globe’s workforce in terms of communicating with stakeholders by using secure cloud-based collaboration tools such as Zoom for video conferencing and cloud-based office suites for email, document storage, and sharing.

And even the shift to remote work arrangement did not prevent the company from ensuring its workforce’s well-being. It created a bot called ‘Dude’ that checks on the employees daily and the mandatory enrollment of the workforce in KonsultaMD, a 24/7 telemedicine service.

To ensure business continuity in crises, Cu stressed the need to adapt to disruptive shifts in technology and volatile business environments while honing workforce skillsets and devising innovative business models. 

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