GCash said that its mobile wallet platform boosted its safety measures to keep customers alert and aware of their accounts’ security, and divulged that different security measures have already been put in place to protect them from online attacks.
“We want to ensure that GCash users who are dependent on our services have trust and confidence in our app, which is why we are doing everything we can to improve our programs that promote cybersecurity awareness,” assured GCash president and CEO Martha Sazon.
GCash would announce advisories against fraudulent activities and pages through the SMS, in-app, and social media, as well as app notifications that prompt users not to share their account details under any circumstances.
To further educate its users, there are social media live streams that explain how users can secure their accounts and practice account safety measures.
GCash also ensured compensation to its qualified GCash users for unauthorized financial transactions on their app under the Customer Protect program.
Through the continuous partnership with the National Bureau of Investigation (NBI), GCash assisted in capturing three online swindlers who asked for users’ personal information last May.