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The Department of Trade and Industry (DTI) reported that the number of complaints against online sellers rose by a whopping 8,059 from April to May compared to 985 during the first three months of 2020. The department resolved only 588 out of these cases.

“Complaints involving online transactions before the peak of ECQ’s impact rose by 78.22 percent,” said DTI Undersecretary Ruth Castelo.

Most of the complaints have to do with the violations of Republic Act (RA) No.7581 or the Price Act, a law that protects consumers against undue price increases, especially during national emergencies.

“However, since products involved such as alcohol, face masks, etc., are not under the purview of the DTI, such complaints were endorsed to other agencies concerned such as the DOH (Department of Health) for appropriate action,” Castelo added.

She further explained that there are many cases wherein a consumer buys from any page or online store without knowing who the seller is, the reputation, the track record, and the address if problems arise subsequently. In that case, the DTI cannot file charges against the offenders.


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